MISTEQUA HOTEL

 JOB ANNOUNCEMENT

	POSITION: Hotel Operations Manager                         STATUS:  Full-Time   REPORTS TO: General Manager                                    SALARY:  $65,000 (D.O.E.)   POSITION OPENS:  3/13/2025                                      CLOSES:   4/6/2025    (Extended)

 

POSITION SUMMARY

Oversees all aspects of the hotel. Responsible for budgeting, forecasting, revenue management and hotel rates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team member Handbook.

• Must adhere to our SMILE service standards and Core Values by providing excellent guest service. Maintain a positive and productive attitude with guests as well as fellow team members.  Monitor team members within the departments to ensure SMILE service standards and Core Values are being executed.
• Ensure the premises are in operative condition as per Company standards to serve all guests.
• Prepares the annual budget and monthly forecasting. Monitors budget, inventory in all areas of responsibility, and marketing strategies to produce both short-term and long-term profitability.
• Ensure SOP implementation in all departments is being followed and provide routine operational checks to each department.
• Inspecting all departments with their respective Supervisors for cleanliness, ambience, service readiness, staff grooming and company culture.
• Monitor the coordination between all departments for smooth & efficient operations.
• Deal with Suppliers and Vendors for quality products and providing performance assessment of vendors.
• Oversee the day-to-day operations of the hotel, leading and mentoring staff.
• Provide input in hiring decisions and performance of all staff.
• Work with all departments to identify and correct problems and make recommendations to remedy problems.
• Keep track of correspondence and interactions with customers using a customer relationship management tool.
• Conduct regular operations team meetings with all the department Supervisors and make sure daily stand-up meetings are being held to discuss routine operational matters.
• Responsible for revenue management and manage the hotels rates.
• Responds appropriately to all guest requests, problems, complaints and/or accidents in a prompt and courteous manner, Follows-up on outstanding issues to ensure guest satisfaction.  Monitors and supports the VIP and guest request processes as well as their respective recognition programs.
• Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members, guests, and outside contacts.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

• Must be 18 years of age.
• Work experience in Hotel Front Management or similar role is required. Three to Five years preferred.
• Associates Degree in Hotel Management, or bachelors degree in a related field required, or a combination of education and experience that display knowledge and skills to perform successfully in the position.
• Excellent communication and organizational skills.

• Excellent guest service skills.
• Ability to be a team player.
• Ability to work independently and use good judgment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the team member is regularly required to talk or hear.  The team member is regularly required to stand or walk for long periods of time. The team member is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The team member is frequently required to lift and carry up to 55 pounds.  Specific vision abilities required by this job include close vision, distance vision and color vision.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate.

 

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to obtain and maintain a License C with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

 

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND THE PLAYERS CLUB

 

FOR INFORMATION CONTACT: CINDY HUNDLEY  

 AT 1-800-322-2788, (509) 935-6167 OR (509) 258-8973

FAX: (509) 935- 6223

E-MAIL:

cindy@mistequa.com