MISTEQUA HOTEL

 JOB ANNOUNCEMENT

POSITION SUMMARY

The Housekeeping Supervisor will ensure that housekeeping functions are delivered to the satisfaction of the guest and meet the standards as established by the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must adhere to our SMILE service standards and Core Values by providing excellent guest service.  Maintain a positive and productive attitude with guests as well as fellow team members.  Monitor team members within the department to ensure SMILE service standards and Core Values are being executed.

• Must adhere to the Mistequa Casino Hotel Team member Handbook.
• Hiring new staff according to requirements.
• Training new staff as per requirements of hotel.
• Monitor and evaluate performance of housekeeping staff.
• Visit rooms and ensure that the housekeeping work meets hotel expectations.
• Act as a liaison between housekeeping department and hotel management.
• Perform customer service duties.
• Ensure that customers are satisfied with housekeeping by providing efficient and professional housekeeping services.
• Schedule cleaning activities in the hotel.
• Allot responsibilities to housekeeping staff.
• Maintain equipment in good working condition.
• Report supply shortages and get approval for supply orders.
• Create daily job checklists and give feedback to housekeeping staff.
• Deliver excellent customer service.
• Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members, guests, and outside contacts.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

• High school diploma or (GED) preferred.
• Excellent guest service skills.
• Previous supervisor experience preferred.
• Ability to be a team player.
• Ability to work independently and use good judgment.
• Professionalism along with speed and attention to detail.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to talk or hear.  The team member is regularly required to stand or walk for long periods of time. The team member is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The team member is frequently required to lift and carry up to 55 pounds.  Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Obtain and maintain a License D with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND THE PLAYERS CLUB

FOR INFORMATION CONTACT: CINDY HUNDLEY  

 AT 1-800-322-2788, (509) 935-6167 OR (509) 258-8973

FAX: (509) 935- 6223

E-MAIL:

cindy@mistequa.com

MISTEQUA CASINO HOTEL

 JOB ANNOUNCEMENT

POSITION SUMMARY

The Cashier/Server is responsible for providing fast, friendly, and courteous service while taking food and drink orders and serving guests. Monitor guest needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team member Handbook.
• Must adhere to our SMILE service standards and Core Values by providing excellent guest service.  Maintain a positive and productive attitude with guests as well as fellow team members.
• Pleasantly takes orders and serve guests. Present checks to the guest, accept payments and give change when necessary. Will be required to operate a till.
• Must learn the menu and garnishes that accompany each plate.
• Must check plates to ensure order is correct and complete prior to serving.
• Must keep items stocked at all times.
• Maintain beverage center.
• Stay up to date on current Casino promotions and events to inform guests.
• Promote Casino promotions with all guests and prompt new guests to sign up to our players club.
• Occasionally required to serve alcoholic beverages, assess guests, and follow serving protocol.
• Will be required to clean dining area.  Must maintain a clean and orderly work station.
• Buss tables.

• May be required to work shifts and/or events at the Hotel.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Assist in maintaining floor security by notifying Management and Security of suspicious activity.
• Must be able to work shift work, holidays, weekends, and special events.

• Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members, guests, and outside contacts.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

• Must be 18 years of age.
• High school diploma or (GED) preferred. Cash handling experience preferred.
• Excellent guest service skills.
• Ability to be a team player.
• Ability to work independently and use good judgment.
• Good math skills.

• Must obtain a food handlers card within 30 days of employment and keep it current.
• Must obtain a Class 12 servers permit within 30 days and keep it current.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to talk or hear.  The team member is regularly required to stand or walk for long periods of time. The team member is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The team member is frequently required to lift and carry up to 55 pounds.  Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to obtain and maintain a License D with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND THE PLAYERS CLUB

FOR INFORMATION CONTACT: CINDY HUNDLEY  

 AT 1-800-322-2788, (509) 935-6167 OR (509) 258-8973

FAX: (509) 935- 6223

E-MAIL:

cindy@mistequa.com

MISTEQUA HOTEL

JOB ANNOUNCEMENT

POSITION SUMMARY

Coordinate and maintain the activity of all front-house personnel in the Food & Beverage Department in the Hotel and Banquets to assure high quality guest service in full accordance with all operational policies, procedures, and gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team Member Handbook.
• Must adhere to our SMILE service standards and Core Values by providing excellent guest service. Maintain a positive and productive attitude with guests as well as fellow team members.  Monitor team members within the department to ensure SMILE service standards and Core Values are being executed.

• Will create the weekly scheduling of team members according to business demands and events.
• Will adhere to the proper food handling/beverage serving procedures and assure the implementation of these procedures throughout the front-house.
• Under the direction of the Food & Beverage Manager, the F&B supervisor will help in making changes to the IC’s to ensure the proper controls within the Food & Beverage Department.
• The F&B Supervisor will work with the Marketing Department when the promotions involve the Food & Beverage Department. Communicate with team members all pertinent information.
• Will oversee all training of new server/cashiers, bartenders, and beverage servers, i.e. till functions, cleaning, stocking, and maintaining a pleasant environment for Mistequa Casino Hotel guests.
• When needed, after consulting with the Food & Beverage Manager, the F&B supervisor will write up and post memos as needed to maintain consistent quality and communicate all changes within the Food & Beverage Dept.
• Monitors job performance of all Café and Banquet team members in the hotel and provides feedback on same to aid the team members in developing and enhancing skills.
• Monitor punch edits and coach front-house team members regarding attendance, policies, procedures, and job performance while treating all team members equally and respectfully.
• Will assist and make recommendations for transfers, promotions, coaching, and termination of all service team members in a fair and equitable manner.
• Responsible for listening, evaluating, and handling guest complaints in a way that satisfies the guest in a timely and professional manner.

• Responsible for ordering of all departmental needs to maintain adequate levels of inventory in the hotel.
• Receives and examines orders to ensure quality and quantity meet established standards and specifications.

• Assist all kitchen staff when needed while setting an example of the high standards of guest service and product quality that are expected.
• Will work closely with the Banquet Captain to ensure events meet the highest quality and exceptional guest service standards.
• Held accountable for the accuracy and thoroughness of departmental records and reports.

• May be required to work shifts and/or events at the Casino.

• Assist in maintaining floor security by notifying Management and Security of suspicious activity.
• Must be able to work shift work, holidays, weekends, and special events.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervises all front-house and Banquet team members.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include overseeing team member training; planning, assigning, and directing work, rewarding, and coaching team members; addressing complaints and resolving issues.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members, guests, and outside contacts.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)

JOB QUALIFICATIONS

• Must be 21 years of age.
• High School diploma or GED preferred.
• One to two years experience in a F&B supervisor position required.
• Hotel F&B experience preferred.
• Knowledge of order processing systems, Point of Sale (POS) software, inventory software, scheduling and contact management systems.
• Excellent Guest Service skills.
• Ability to prioritize work.
• Ability to be flexible in dealing with changes or problems.
• Ability to lead and motivate team members.
• Ability to work independently and use good judgment.
• Excellent administrative skills.
• Must obtain a food handlers card within 30 days of employment and keep it current.
• Must obtain a Class 12 servers permit within 30 days and keep it current.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the team member is regularly required to talk or hear. The team member is frequently required to walk and stand.  The team member is occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The team member must occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate to loud.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to obtain and maintain a License D with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND THE PLAYERS CLUB

FOR INFORMATION CONTACT: CINDY HUNDLEY  

 AT 1-800-322-2788, (509) 935-6167 OR (509) 258-8973

FAX: (509) 935- 6223

E-MAIL:   cindy@mistequa.com

MISTEQUA CASINO HOTEL

JOB ANNOUNCEMENT

POSITION SUMMARY

The Slot Attendant is responsible for providing guest service on the slot gaming floor, pay out jackpots, and maintain player terminals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team Member Handbook.
• Must adhere to our SMILE service standards and Core Values by providing excellent guest service.  Maintain a positive and productive attitude with guests as well as fellow team members.
• Repairing and maintaining of Video player terminals.
• The slot attendant must be proactive and identify problems and solutions concerning issues on the slot floor.  Follow up with the Slot Manager.
• Constantly walk the gaming area to assist guest needs, pushing in chairs to provide clear pathways for guests.
• Maintain cleanliness of the gaming area by helping housekeeping.
• Prepares W-2G for jackpots and gives to the Cage to process.  Pay jackpots to guest
• Ensure video player terminal is filled with tickets in a timely manner, so as to keep machines in constant operation.
• May be required to perform delegated office work.
• Assist in maintaining gaming floor security by notifying Management and Security of suspicious activity.
• Responsible for staying up to date on current promotions and events.  Communicate the information and instructions to our guests.
• Prompt new guests to sign onto our players club.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Must be able to work shift work, holidays, weekends, and special events.
• Additional duties as assigned.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members and guests.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

• Must be 18 years of age.
• High school diploma or GED preferred.
• Electronics experience preferred.
• Excellent guest service skills.
• Ability to work independently and use good judgment.
• Must be able to multi-task.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member may be required to talk, hear, walk, sit, reach, climb, stoop, kneel, crouch, or crawl and have hand to finger dexterity.

The team member is frequently required to lift and/or move up to twenty-five pounds, occasionally lift and/or move up to fifty pounds, and infrequently lift and/or move up to one hundred pounds.

The team member is regularly required to stand for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team members department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND THE PLAYERS CLUB

FOR INFORMATION CONTACT: Cindy Hundley

 AT 1-800-322-2788, (509) 935-6167 OR (509) 258-8973

FAX: (509) 935- 6223

E-MAIL:

cindy@mistequa.com

MISTEQUA CASINO HOTEL

JOB ANNOUNCEMENT

SUMMARY

Accurately and efficiently cook meats, fish, vegetables, soups, and other food products as well as prepare and portion food products prior to cooking.  Also perform other duties in the areas of food and final plate preparation including plating and garnishing of cooked items and preparing appropriate garnishes for all hot menu item plates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team Member Handbook.
• Must adhere to our SMILE service standards and Core Values by providing excellent guest service.  Maintain a positive and productive attitude with guests as well as fellow team members.
• Must be able to receive and check in food, supplies and other deliveries with accuracy as necessary.
• Prepares a variety of meats, seafood, poultry, vegetables, and other food items for cooking in broilers, ovens, grills, fryers, and a variety of other kitchen equipment.
• Follows all recipes and control procedures.
• Ensures the highest possible standards of food preparation and quality are maintained at all times.
• Performs as a team member with Cooks, Dishwashers, Supervisors, Servers, Utility, and pertinent company team members in producing a smooth and efficiently run operation on a scheduled shift.
• Assists in food prep assignments during off-peak periods as needed.
• Stocks and maintains sufficient levels of food products at line stations to assure a smooth service period.
• Maintains a clean and sanitary work area at all times in full accordance with State Health Regulations.
• Observes safety and security procedures. Determines appropriate action beyond guidelines.  Reports potentially unsafe conditions.  Uses equipment and materials properly.
• May be required to work shifts and/or events at the Hotel.
• Stay up to date on current Casino promotions and events to inform guests.
• Assist in maintaining floor security by notifying Management and Security of suspicious activity.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Must be able to work shift work, holidays, weekends, and special events.
• Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members, guests, and outside contacts.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)

JOB QUALIFICATIONS

• Must be 18 years of age.
• Minimum one year previous cooking experience preferred.
• Excellent guest service skills.
• Ability to be a team player.

• Ability to work independently and use good judgment.
• Must be able to multi-task.

• Must obtain a food handlers card within 30 days of employment and keep it current.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the team member is regularly required to talk or hear.  The team member is frequently required to walk and stand for long periods of time.  The team member is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The team member must occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job, the team member is frequently exposed to outside weather conditions. The team member is occasionally exposed to extreme cold or extreme heat. The noise level in the work environment is usually moderate to loud.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to obtain and maintain a License D with Spokane Tribal Gaming Commission.
• Perform the duties described in compliance with local laws and regulations.
• Ensure compliance with the Spokane Tribe’s Tribal Employment Rights Ordinance and any/all other applicable tribal codes, laws and/or ordinances.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Have knowledge of the programs to address problem gambling.
• Reports any acts of wrongdoing on behalf of any staff member that they have knowledge of.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

ALL EMPLOYEES MUST PASS A CRIMINAL BACKGROUND INVESTIGATION AND BE ABLE TO OBTAIN A SPOKANE TRIBAL GAMING LICENSE

THE CHEWELAH CASINO RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS WITH MISTEQUA CASINO HOTEL ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTELHUMAN RESOURCES DEPARTMENT AND THE PLAYERS CLUB

FOR INFORMATION CONTACT:  CINDY HUNDLEY 

1-800-322-2788, (509) 935-6167 OR FAX: (509) 935- 6223                

E-MAIL:  cindy@mistequa.com