Mistequa Hotel Casino IT Technician – Full time
MISTEQUA CASINO HOTEL
JOB ANNOUNCEMENT
2555 Smith Road
Chewelah WA, 99109
509-935-6167
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POSITION SUMMARY
Responsible for the installation, evaluation and maintenance of computer systems, server and network equipment and approved software on Mistequa Casino Hotel property, maintain equipment inventory, and all other duties as assigned by the Mistequa Casino Hotel IT Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Will ensure that all installation activities conform to the Tribal Regulations, Standards, Guidelines, Minimum Internal controls, and Policies and Procedures established for Gaming.
- Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
- Must adhere to the Mistequa Casino Hotel Team Member Handbook.
- Must adhere to our SMILE service standards and Core Values by providing excellent guest service. Maintain a positive and productive attitude with guests as well as fellow team members.
- Installs approved software while maintaining proper security levels and access.
- The IT technician is responsible for running daily reports for the General Manager and other applicable staff members.
- Ensures the quality of systems operations in all areas of the company, communication with all levels of users, offering direction and assistance, as needed.
- Coordinates workflow to ensure effective overall operations in the IT Department.
- The IT technician must be proactive and identify problems & solutions. Communicating problem areas to the IT team.
- Consults with system users on specific project requirements.
- Modifies phone programming, adding, and deleting information, as needed.
- Routinely inspects, cleans, and repairs all computer equipment identifying potential problems.
- Maintains communication with IT Manager for necessary operations.
- Maintains a high level of service and satisfaction to all systems.
- Conducts an inventory of all computer systems on property, maintains accurate records by updating information as needed.
- Maintains a working knowledge of all appropriate software and network applications.
- Contact vendors regarding specific software, hardware, network, or phone problems.
- In emergency situations, must be able to perform IT tasks, document scope of work completed and provide information to the IT Manager upon completion.
- Assist in maintaining floor security by notifying Management and Security of suspicious activity.
- Must be able to work shift work, holidays, weekends, and special events.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
- None
GENERAL CONDITIONS
Must have ability to:
- Communicate effectively with all levels of team members and guests.
- Work effectively in a fast-paced environment.
- Move around all work areas effectively and efficiently.
- Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)
JOB QUALIFICATIONS
- Must be 18 years of age.
- Associate’s degree or similar 2-year technical degree in Computer Information Systems or related area; or two to four years related experience and/or training; or an equivalent combination of education and experience. COMPTIA A+, Network +, Server +, Azure Fundamentals, or 365 Fundamentals,
- One to three years’ experience of computer troubleshooting required, with Casino or Retail software systems related experience preferred. Azure or Server experience a plus.
- Excellent Guest Service skills.
- Ability to work independently, demonstrate technical competence when troubleshooting systems, and good judgement.
- Excellent communication skills, both oral and written, to communicate effectively with co-workers and guests.
- Must be able to multi-task and work independently
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the team member may be required to talk, hear, walk, sit, reach, climb, stoop, kneel, crouch, or crawl and have hand to finger dexterity.
- The team member is frequently required to lift and/or move up to twenty-five pounds, occasionally lift and/or move up to fifty pounds, and infrequently lift and/or move up to one hundred pounds.
- The team member is occasionally required to climb an 18-foot ladder.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
While performing the duties of this job the noise level in the work environment is usually moderate to loud. The Team member regularly exposed to risk of radiation (from computers), as a great deal of the workday is spent working on a computer system.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:
- Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
- Attending required training sessions offered by the Casino and Hotel.
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
- Consult Internal Control Procedures and Policy Manuals for guidance.
- Report illegal activity to Security or the appropriate levels of Management.
ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT
THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY
ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD
APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND THE PLAYERS CLUB
FOR INFORMATION CONTACT: HUMAN RESOURCES
AT 1-800-322-2788, (509) 935-6167 OR (509) 258-8973
FAX: (509) 935- 6223
E-MAIL:
hr@mistequa.com
