MISTEQUA CASINO HOTEL

JOB ANNOUNCEMENT

	POSITION:  Players Club Representative        STATUS: Full-Time   REPORTS TO: Players Club Supervisor             SALARY:  $17.13 + TIPS   DATE OPENED:   10/22/2025                             CLOSES: 10/28/2025

 

POSITION SUMMARY

Performing excellent guest service is our number one goal at Mistequa Casino Hotel. The Players Club Representative will be responsible for promoting the benefits of our Players Club, be proactive at securing new sign ups to the Players Club and will work with the Players Club Supervisor in meeting all casino promotion event goals. The Players Club Representative will carry a professional and positive attitude with fellow team members and guests. Marketing department cross-training is a priority for our team success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team Member Handbook.

• Must adhere to our SMILE service standards and Core Values by providing excellent guest service.  Maintain a positive and productive attitude with guests as well as fellow team members.

• The representative must be proactive and identify problems, and solutions. Follow up with Players Club Supervisor.
• Maintain a working knowledge of our database system to perform duties using the player tracking system.
• Ensure data entry is accurate and complete.

• Promote the Players Club to new guests to join the Players Club.
• Must have a working knowledge of the Players Club benefits and Players Club point system.
• Responsible for keeping accurate and thorough departmental records and reports.
• Responsible for maintaining knowledge of all casino programs, promotions, special events and all elements of casino games to advise guests.
• Make announcements to promote all marketing events, promotions and other announcements as needed according to Players Club Supervisors announcement schedule.
• Will assist Players Club Supervisor and Marketing Manager with special projects as needed.
• Maintain a clean and clear workstation.
• Responsible for stocking promotional items, such as bungee cords, club cards and other items for promotional use.
• Assist in maintaining floor security by notifying Management and Security of suspicious activity.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Must be able to work shift work, holidays, weekends, and special events.
• Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members and guests.
• Public announcements on a microphone are required.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)

JOB QUALIFICATIONS

• Must be 18 years of age.
• High School diploma or GED preferred.
• Excellent guest service skills.
• Ability to work independently and use good judgment.
• Excellent communication skills, both oral and written, to communicate effectively with co-workers and guests.
• Must be able to multi-task.
• Must be able to work within a team.
• Must have intermediate computer knowledge for data entry.
• Must be able to operate printers, multi-line telephone and in-house microphone.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member may be required to talk, hear, walk, sit, reach, climb, stoop, kneel, crouch, or crawl and have hand to finger dexterity.

The team member is frequently required to lift 10 to 25 pounds.

The Team member is regularly required to sit for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud. 

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

ALL EMPLOYEES MUST PASS A CRIMINAL BACKGROUND INVESTIGATION AND BE ABLE TO OBTAIN A SPOKANE TRIBAL GAMING LICENSE

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS WITH MISTEQUA CASINO HOTEL ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND PLAYERS CLUB

FOR INFORMATION CONTACT: CINDY HUNDLEY

1-800-322-2788, (509) 935-6167 OR FAX: (509) 935- 6223                

E-MAIL: cindy@mistequa.com

 

MISTEQUA CASINO HOTEL

 JOB ANNOUNCEMENT

 

	POSITION: Soft Count/Drop Team Member                                 STATUS:  Full time   REPORTS TO: Soft Count Supervisor/Cage Manager                SALARY:  $17.89/hr   POSITION OPENS: 10/21/2025                                                     CLOSES: 10/27/2025

 

POSITION SUMMARY

The Soft-Count/Drop Team Member is responsible for swapping bill acceptor boxes,

counting and recording of all currency, coin, vouchers, table game drops, as well as vending machine drops, ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team Member Handbook.
• Must adhere to our SMILE service standards and Core Values by providing excellent customer service.  Maintain a positive and productive attitude with customers as well as fellow team members.
• Ensures the integrity of all Soft Count transactions.
• The soft count/drop team member must be proactive and identify problems, solutions, and concerns. Follow through with your supervisor.
• Reconciles gaming revenue.
• Counting and recording of all currency, coin, Table Games drops, bill acceptors, and vending machine drops.
• Dropping and storing the vouchers from Player Terminals.
• Prepares various reports, including stiff sheets, transfer sheets, audit fills and credit slips; reconciles all totals to the Master Summary; forwards all information to appropriate individual(s).
• Maintains all records, reports and other required paperwork in the Soft Count Department.
• Responsible for the removal of all bill acceptor boxes from the casino slot machines.
• Responsible for the accuracy of all documentation concerning the drop.
• Responsible to keep accurate account of all the drop activities.
• Responsible for transporting bill acceptor carts to soft count room ensuring they are accompanied at all times by casino security and TGA.
• Responsible for pulling out chairs before the drop and pushing the chairs back in after the drop.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports, and confidentiality.
• Additional duties as required by management.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members, customers and outside contacts.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

• Must be 18 years of age.
• High School diploma or (GED) preferred. Cash handling experience preferred.
• Effective communications skills required. Must be extremely numbers-oriented and computer-literate. Must be able to multi-task.
• Proficient with 10-key calculator.
• Excellent Customer Service skills.
• Ability to work independently and use good judgment.
• Excellent organizational skills.
• Ability to be a team player.
• Good math skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is regularly required to walk and sit, climb or balance, stoop, kneel, crouch, or crawl. Must be able to lift, push or pull up to 25lbs regularly for short periods of time.  Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud. The Team Member will be required to work in a small work area.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every employee has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND GUEST SERVICES

FOR INFORMATION CONTACT: CINDY HUNDLEY  

 AT 1-800-322-2788, (509) 935-6167 OR (509) 258-8973

FAX: (509) 935- 6223

E-MAIL: cindy@mistequa.com

MISTEQUA CASINO HOTEL

 JOB ANNOUNCEMENT

	POSITION:  Human Resources Manager                                      STATUS: FULL-TIME   REPORTS TO: General Manager                                                    SALARY:  $62,000/yr – D.O.E.   DATE OPENED 10/16/2025                                                           DATE CLOSED:  11/2/2025

 

POSITION SUMMARY

Serves as the principal advisor to the General Manager and Department managers on human resource issues.  Develops and implements policies and documentation procedures.  Manages and coordinates human resources activities, such as employment, compensation, labor relations, benefits, training, and team member services by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Analyzes wage and salary reports and data to determine competitive compensation plan.
• Assures compliance of Spokane Tribal Law & Order Code, Spokane Tribal Gaming Agency, and applicable federal and state employment laws. Responsible for creating, updating, and enforcing policies.
• Must comply with the Mistequa Casino Hotel Team Member Handbook.
• Must be a champion for the casino’s guest service vision and SMILE standards.

• Provides leadership for, and assists when needed, HR staff for the hiring, development, and retention of all casino team members, and recommends budget to assure adequate resources are available to accomplish established objectives.
• Monitor and evaluate all reporting functions to ensure proper planning for short and long-term strategies, including budgeting, staffing, planning and goal setting.
• Establish and maintain department objectives, standards, procedures, and budget in accordance with company policy to ensure the proper management of department.
• Advise operating departments in matters including, but not limited to compensation and benefits, team member relations, team member development, casino culture and training.
• Consult with management on issues pertaining to policy execution and team member conduct to ensure the safeguarding and fulfillment of company values, vision, and mission according to established objectives.

• Oversees the strategic development of programs that provide motivation and job satisfaction, team member development, excellent guest service, and positive workplace environment.
• Works with the General Manager and managers to support desired changes in behavior and achieve the goals set for training initiatives.
• Must be capable of compiling training material and presenting to individuals or groups of team members.  Examples include orientation, handbook, and management/supervisor-level training.

• Communicate with fellow managers to maintain consistent procedures, guidelines, and practices; informs management of potential liabilities and problems.
• Maintain an open line of communication to identify and address team member and departmental concerns.
• Collaborates with other tribal businesses and programs to develop tribal members for jobs.
• Evaluate systems utilized by Human Resources department to ensure maximized efficiencies and results.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Supervises all Human Resources staff under his/her direction, in accordance with the organization’s policies and applicable laws. Manages responsibilities including benefits, recruitment, interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members, guests, and outside contacts.
• Speak in front of large audiences.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

• Must be 18 years of age.
• BA in Business Administration/related field or 6 years in Human Resources.  Must have a minimum of three to five years progressive supervisory experience in human resources administration or equivalent supervisory experience.
• Thorough knowledge of all Tribal, State and Federal employment laws and regulations.
• Diverse and in-depth knowledge of the following areas of Human Resources:  employment, training, compensation, benefits, and team member relations. Knowledge of and experience in risk management and labor relations helpful. Excellent organizational, planning and communication skills required.
• Expertise with MS office (e-mail, Word, Excel, PowerPoint). Must have the ability to create business correspondences, forms, reports, charts, and graphs.
• Excellent Guest Service skills.
• Ability to be a team player and motivate team members.
• Ability to work independently and use good judgment.
• Excellent administrative skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands of the HR Manager are the ability to acquire and communicate information.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Primarily works in office environment but duties include all casino facilities where you may experience moderate noise.

Capable of working for extended periods of time at workstation performing tasks on computer and working with documents.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each team member has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to obtain and maintain an appropriate license with Spokane Tribal Gaming Commission – the HR Manager position requires a Class C license.
• Attend required training sessions offered by the casinos.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

ALL EMPLOYEES MUST PASS A CRIMINAL BACKGROUND INVESTIGATION AND BE ABLE TO OBTAIN A SPOKANE TRIBAL GAMING LICENSE

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS WITH MISTEQUA CASINO HOTEL ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND GUEST SERVICES

FOR INFORMATION CONTACT: CINDY HUNDLEY @

1-800-322-2788, (509) 935-6167 Ext 288 OR FAX: (509) 935- 6223                

E-MAIL: cindy@mistequa.com