Mistequa Casino – Players Club Representative – Full Time

MISTEQUA CASINO HOTEL

JOB ANNOUNCEMENT

POSITION:  Players Club Representative        STATUS: Full-Time

 

REPORTS TO: Players Club Supervisor             SALARY:  $17.13 + TIPS

 

DATE OPENED:   10/22/2025                             CLOSES: 10/28/2025

 

POSITION SUMMARY

Performing excellent guest service is our number one goal at Mistequa Casino Hotel. The Players Club Representative will be responsible for promoting the benefits of our Players Club, be proactive at securing new sign ups to the Players Club and will work with the Players Club Supervisor in meeting all casino promotion event goals. The Players Club Representative will carry a professional and positive attitude with fellow team members and guests. Marketing department cross-training is a priority for our team success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
  • Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
  • Must adhere to the Mistequa Casino Hotel Team Member Handbook.
  • Must adhere to our SMILE service standards and Core Values by providing excellent guest service.  Maintain a positive and productive attitude with guests as well as fellow team members.
  • The representative must be proactive and identify problems, and solutions. Follow up with Players Club Supervisor.
  • Maintain a working knowledge of our database system to perform duties using the player tracking system.
  • Ensure data entry is accurate and complete.
  • Promote the Players Club to new guests to join the Players Club.
  • Must have a working knowledge of the Players Club benefits and Players Club point system.
  • Responsible for keeping accurate and thorough departmental records and reports.
  • Responsible for maintaining knowledge of all casino programs, promotions, special events and all elements of casino games to advise guests.
  • Make announcements to promote all marketing events, promotions and other announcements as needed according to Players Club Supervisors announcement schedule.
  • Will assist Players Club Supervisor and Marketing Manager with special projects as needed.
  • Maintain a clean and clear workstation.
  • Responsible for stocking promotional items, such as bungee cords, club cards and other items for promotional use.
  • Assist in maintaining floor security by notifying Management and Security of suspicious activity.
  • Facilitates the flow of information by attending regularly scheduled departmental meetings.
  • Must be able to work shift work, holidays, weekends, and special events.
  • Other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

  • Communicate effectively with all levels of team members and guests.
  • Public announcements on a microphone are required.
  • Work effectively in a fast-paced environment.
  • Move around all work areas effectively and efficiently.
  • Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)

JOB QUALIFICATIONS

  • Must be 18 years of age.
  • High School diploma or GED preferred.
  • Excellent guest service skills.
  • Ability to work independently and use good judgment.
  • Excellent communication skills, both oral and written, to communicate effectively with co-workers and guests.
  • Must be able to multi-task.
  • Must be able to work within a team.
  • Must have intermediate computer knowledge for data entry.
  • Must be able to operate printers, multi-line telephone and in-house microphone.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member may be required to talk, hear, walk, sit, reach, climb, stoop, kneel, crouch, or crawl and have hand to finger dexterity.

The team member is frequently required to lift 10 to 25 pounds.

The Team member is regularly required to sit for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud. 

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

  • Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
  • Attend required training sessions offered by the Casinos.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

ALL EMPLOYEES MUST PASS A CRIMINAL BACKGROUND INVESTIGATION AND BE ABLE TO OBTAIN A SPOKANE TRIBAL GAMING LICENSE

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS WITH MISTEQUA CASINO HOTEL ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND PLAYERS CLUB

FOR INFORMATION CONTACT: CINDY HUNDLEY

1-800-322-2788, (509) 935-6167 OR FAX: (509) 935- 6223                

E-MAIL: cindy@mistequa.com

 

Mistequa Casino – Database Analyst – Full Time

MISTEQUA CASINO HOTEL
JOB ANNOUNCEMENT

POSITION SUMMARY
The Database Analyst is responsible for players club and slot machine database maintenance and analysis, update monthly mailing database, collaborating with the management team to maximize promotional campaigns with database reports and analysis. Analyzing Slot Machine data aimed at optimizing revenue and enhancing player experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES
(These functions are intended as a general illustration of the work in this class and are not all inclusive for specific positions.)

• Work with all regulatory agencies, i.e., Gaming Commission, State, and Federal in a professional and positive manner.
• Ensure policies and procedures are being followed per the departments’ Internal Controls.
• Must adhere to the Chewelah Casino Team Member Handbook.
• Must adhere to our SMILE service standards and Core Values by providing excellent guest service. Maintain a positive and productive attitude with guests as well as fellow team members.
• Must become knowledgeable with player tracking system, provide reports as requested, and attend players tracking system training as scheduled.
• Gathers data used for analysis of Direct Mail Programs, Events, Promotions, and any other Marketing functions that are designed to increase revenue and players club loyalty.
• Develop reports to include details on casino return on investment with print ad coupons and offers provided to guests.
• Develop, maintain and analyze reports on slot machine performance including player preference and revenue metrics.
• Make data driven recommendations for optimizing the gaming floor including new games and/or placement of games.
• Must be able to work shift work, holidays, weekends, and special events.
• Attend departmental, planning, and team meetings as requested by Manager.
• Other Data duties as assigned.

GENERAL CONDITIONS
Must have ability to:
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress) while maintaining a positive and professional demeanor.

JOB QUALIFICATIONS
• Must be 18 years of age.
• A minimum of 4 years of statistical or analytical modeling is preferred.
• Excellent mathematical skills.
• High School diploma or GED required.
• Excellent Guest Service skills.
• Ability to work independently and use good judgment.
• MS Office Suite – advanced.
• Casino player tracking software – preferred. Must be confident in database skills/knowledge.
• Excellent communication skills, both verbal and written to communicate effectively with co-workers, guests, management, and outside marketing agency.
• Must be able to multi-task.
• Must be familiar with and able to operate computers, printers and comfortable with public speaking using a microphone.
• Detail orientated.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member may be required to talk, hear, walk, sit, reach, climb, stoop, kneel, crouch, or crawl and have hand to finger dexterity.
The Team member is regularly required to sit for long periods of time.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
While performing the duties of this job the noise level in the work environment is usually moderate.

REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described here in, every team member has the following responsibilities related to compliance with laws and regulations.
• Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT
ALL EMPLOYEES MUST PASS A CRIMINAL BACKGROUND INVESTIGATION AND BE ABLE TO OBTAIN A SPOKANE TRIBAL GAMING LICENSE
THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY
ALL POSITIONS WITH MISTEQUA CASINO HOTEL ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD
APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND GUEST SERVICES
FOR INFORMATION CONTACT: CINDY HUNDLEY @
1-800-322-2788, (509) 935-6167 Ext 288 OR FAX: (509) 935- 6223
E-MAIL: cindy@mistequa.com

 

Mistiqua Casino – Soft Count Team Member – Full Time

MISTEQUA CASINO HOTEL

 JOB ANNOUNCEMENT

 

POSITION: Soft Count/Drop Team Member                                 STATUS:  Full time

 

REPORTS TO: Soft Count Supervisor/Cage Manager                SALARY:  $17.89/hr

 

POSITION OPENS: 10/21/2025                                                     CLOSES: 10/27/2025

 

POSITION SUMMARY

The Soft-Count/Drop Team Member is responsible for swapping bill acceptor boxes,

counting and recording of all currency, coin, vouchers, table game drops, as well as vending machine drops, ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
  • Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
  • Must adhere to the Mistequa Casino Hotel Team Member Handbook.
  • Must adhere to our SMILE service standards and Core Values by providing excellent customer service.  Maintain a positive and productive attitude with customers as well as fellow team members.
  • Ensures the integrity of all Soft Count transactions.
  • The soft count/drop team member must be proactive and identify problems, solutions, and concerns. Follow through with your supervisor.
  • Reconciles gaming revenue.
  • Counting and recording of all currency, coin, Table Games drops, bill acceptors, and vending machine drops.
  • Dropping and storing the vouchers from Player Terminals.
  • Prepares various reports, including stiff sheets, transfer sheets, audit fills and credit slips; reconciles all totals to the Master Summary; forwards all information to appropriate individual(s).
  • Maintains all records, reports and other required paperwork in the Soft Count Department.
  • Responsible for the removal of all bill acceptor boxes from the casino slot machines.
  • Responsible for the accuracy of all documentation concerning the drop.
  • Responsible to keep accurate account of all the drop activities.
  • Responsible for transporting bill acceptor carts to soft count room ensuring they are accompanied at all times by casino security and TGA.
  • Responsible for pulling out chairs before the drop and pushing the chairs back in after the drop.
  • Facilitates the flow of information by attending regularly scheduled departmental meetings.
  • Held accountable, to a high degree, for the accuracy and thoroughness of departmental records and reports, and confidentiality.
  • Additional duties as required by management.

GENERAL CONDITIONS

Must have ability to:

  • Communicate effectively with all levels of team members, customers and outside contacts.
  • Work effectively in a fast-paced environment.
  • Move around all work areas effectively and efficiently.
  • Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

  • Must be 18 years of age.
  • High School diploma or (GED) preferred. Cash handling experience preferred.
  • Effective communications skills required. Must be extremely numbers-oriented and computer-literate. Must be able to multi-task.
  • Proficient with 10-key calculator.
  • Excellent Customer Service skills.
  • Ability to work independently and use good judgment.
  • Excellent organizational skills.
  • Ability to be a team player.
  • Good math skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is regularly required to walk and sit, climb or balance, stoop, kneel, crouch, or crawl. Must be able to lift, push or pull up to 25lbs regularly for short periods of time.  Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud. The Team Member will be required to work in a small work area.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every employee has the following responsibilities related to compliance with laws and regulations:

  • Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
  • Attend required training sessions offered by the Casinos.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND GUEST SERVICES

FOR INFORMATION CONTACT: CINDY HUNDLEY  

 AT 1-800-322-2788, (509) 935-6167 OR (509) 258-8973

FAX: (509) 935- 6223

E-MAIL: cindy@mistequa.com

Mistequa Casino – Cage Cashier/Supervisor – Full Time

MISTEQUA CASINO HOTEL

 JOB ANNOUNCEMENT

POSITION: Cage Cashier/Cage Supervisor                                   STATUS: Full Time

 

REPORTS TO: Cage Supervisor/Manager                                    SALARY:  17.89 + Tips/Sup-$19.53

 

POSITION OPENS: 10/21/2025                                                   CLOSES: 10/27/2025

 

POSITION SUMMARY

Responsible in assisting customers with transactions and for balancing your bank drawers within the Cage Department. Maintain accuracy throughout all phases of the balancing process. Will be responsible for promoting the day to day membership of our Players Club (Sun Club) and will work with the Marketing Department in meeting all casino promotion event goals that apply to the Cage/Club Rep position; such as printing Sun Club cards, answering questions, directing guests to the Marketing area and other duties as required.  May be required to perform the bill acceptor drop functions and/or soft count functions as needed. When supervising, will ensure all accounting activities in the Cage Department are performed accurately and efficiently, in accordance with all applicable laws, rules and regulations of the Gaming Commission.  Assist employees and customers with transactions and balancing various bank drawers and the vault.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
  • Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
  • Must adhere to the Mistequa Casino Hotel Team Member Handbook.
  • Must adhere to our SMILE service standards by providing excellent customer service at all times. Maintain a positive and productive attitude with customers as well as fellow team members.
  • Accurately counting and balancing of cashier bank. Maintain cashier drawer transaction records and prepare daily cash inventory form.
  • Redemption of video gaming tickets and gaming chips.
  • Maintain imprest bank balance through buy/sell from the vault.
  • Cashes personal checks for currency.
  • Redeems foreign currency, computing accurate exchange rates for the various currencies received.
  • Maintains a working knowledge of facilities, as well as special events, programs and casino games in order to advise customers of same, whenever possible.
  • Assist in maintaining cage floor security by notifying department supervisors, security and surveillance of suspicious activity.
  • Assists other Cashiers within the Cage, as needed.
  • Facilitates the flow of information by attending required supervisor meetings.
  • Held accountable, to a very high degree, for the accuracy and thoroughness of departmental records, reports and Confidentiality.
  • Must be proactive and identify problems, and solutions. Follow up with Cage Manager or Lead Cage Supervisor.
  • Maintain a working knowledge of our database system to perform duties with the promotional tracking system.
  • Promote Casino promotions with all customers and prompt new customers to sign onto our players club.
  • Assist each customer through the membership process by inputting customer data into promotional tracking system.
  • Responsible for keeping accurate and thorough departmental records and reports.
  • Promote all marketing events and in-house promotions.
  • Will assist Lead Cage Supervisor and Cage Manager with special projects as needed.
  • Maintain a clean and clear workstation.
  • Responsible for stocking promotional items; such as bungee cords, club cards and other items for promotional use. Inform Guest Services when items run low.
  • Must be able to work shift work, holidays, weekends, and special events.
  • Other duties as assigned.

SUPERVISOR DUTIES

  • Ensuring that Company Values are at the forefront of any decisions and actions.
  • Responsible for all transactions and documentation that flow through the Vault, including, but not limited to Table Games fills and credits, the receipt and distribution of the ATM and ticket redemption kiosk funds, gift certificates, gift cards, revenue banks and buy/sells from the cashier’s cage.
  • Respond to common inquiries or complaints from customers.
  • Assists various departments in counting gratuities.
  • Accesses funds and ensures prompt distribution to appropriate areas of property.
  • Assists the Cage Manager with implementation of departmental policies and procedures.
  • Prepares cashier performance evaluations.  Coach employees, as needed.
  • Ensures the integrity of all financial data produced by Employees under his/her span of control.
  • Update Canadian exchange rate on a daily basis.
  • Accurately balances assigned banks on scheduled shift.
  • Count gratuities and log into vault.
  • Ensures that all ATM machines and CEK machines on site are maintained and functional at all times, this includes fills.

GENERAL CONDITIONS

Must have ability to:

  • Communicate effectively with all levels of team members, customers and outside contacts.
  • Work effectively in a fast-paced environment.
  • Move around all work areas effectively and efficiently.
  • Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

  • Must be 18 years of age.
  • High School diploma or (GED) preferred. Cash handling experience preferred.
  • Minimum of one-year experience in casino cage operations or related area required.
  • Ability to lead and motivate employees.
  • Excellent customer service skills.
  • Effective communications skills.
  • Must be extremely numbers-oriented.
  • Must have basic computer knowledge for data entry.
  • Must be able to multi-task.
  • Ability to work independently and use good judgment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is occasionally required to walk and sit.  The employee is regularly required to stand for long periods of time; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee is frequently required to lift 10 to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
  • Attend required training sessions offered by the Casinos.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HUMAN RESOURCES DEPARTMENT AND THE PLAYERS CLUB

 

FOR INFORMATION CONTACT: Cindy Hundley

 AT 1-800-322-2788, (509) 935-6167 OR (509) 258-8973

FAX: (509) 935- 6223

E-MAIL: cindy@mistequa.com

Mistequa Casino Hotel – Human Resources Manager – Full Time

MISTEQUA CASINO HOTEL

 JOB ANNOUNCEMENT

POSITION:  Human Resources Manager                                      STATUS: FULL-TIME

 

REPORTS TO: General Manager                                                    SALARY:  $62,000/yr – D.O.E.

 

DATE OPENED 10/16/2025                                                           DATE CLOSED:  11/2/2025

 

POSITION SUMMARY

Serves as the principal advisor to the General Manager and Department managers on human resource issues.  Develops and implements policies and documentation procedures.  Manages and coordinates human resources activities, such as employment, compensation, labor relations, benefits, training, and team member services by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Analyzes wage and salary reports and data to determine competitive compensation plan.
  • Assures compliance of Spokane Tribal Law & Order Code, Spokane Tribal Gaming Agency, and applicable federal and state employment laws. Responsible for creating, updating, and enforcing policies.
  • Must comply with the Mistequa Casino Hotel Team Member Handbook.
  • Must be a champion for the casino’s guest service vision and SMILE standards.
  • Provides leadership for, and assists when needed, HR staff for the hiring, development, and retention of all casino team members, and recommends budget to assure adequate resources are available to accomplish established objectives.
  • Monitor and evaluate all reporting functions to ensure proper planning for short and long-term strategies, including budgeting, staffing, planning and goal setting.
  • Establish and maintain department objectives, standards, procedures, and budget in accordance with company policy to ensure the proper management of department.
  • Advise operating departments in matters including, but not limited to compensation and benefits, team member relations, team member development, casino culture and training.
  • Consult with management on issues pertaining to policy execution and team member conduct to ensure the safeguarding and fulfillment of company values, vision, and mission according to established objectives.
  • Oversees the strategic development of programs that provide motivation and job satisfaction, team member development, excellent guest service, and positive workplace environment.
  • Works with the General Manager and managers to support desired changes in behavior and achieve the goals set for training initiatives.
  • Must be capable of compiling training material and presenting to individuals or groups of team members.  Examples include orientation, handbook, and management/supervisor-level training.
  • Communicate with fellow managers to maintain consistent procedures, guidelines, and practices; informs management of potential liabilities and problems.
  • Maintain an open line of communication to identify and address team member and departmental concerns.
  • Collaborates with other tribal businesses and programs to develop tribal members for jobs.
  • Evaluate systems utilized by Human Resources department to ensure maximized efficiencies and results.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Supervises all Human Resources staff under his/her direction, in accordance with the organization’s policies and applicable laws. Manages responsibilities including benefits, recruitment, interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

GENERAL CONDITIONS

Must have ability to:

  • Communicate effectively with all levels of team members, guests, and outside contacts.
  • Speak in front of large audiences.
  • Work effectively in a fast-paced environment.
  • Move around all work areas effectively and efficiently.
  • Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).

JOB QUALIFICATIONS

  • Must be 18 years of age.
  • BA in Business Administration/related field or 6 years in Human Resources.  Must have a minimum of three to five years progressive supervisory experience in human resources administration or equivalent supervisory experience.
  • Thorough knowledge of all Tribal, State and Federal employment laws and regulations.
  • Diverse and in-depth knowledge of the following areas of Human Resources:  employment, training, compensation, benefits, and team member relations. Knowledge of and experience in risk management and labor relations helpful. Excellent organizational, planning and communication skills required.
  • Expertise with MS office (e-mail, Word, Excel, PowerPoint). Must have the ability to create business correspondences, forms, reports, charts, and graphs.
  • Excellent Guest Service skills.
  • Ability to be a team player and motivate team members.
  • Ability to work independently and use good judgment.
  • Excellent administrative skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands of the HR Manager are the ability to acquire and communicate information.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Primarily works in office environment but duties include all casino facilities where you may experience moderate noise.

Capable of working for extended periods of time at workstation performing tasks on computer and working with documents.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each team member has the following responsibilities related to compliance with laws and regulations:

  • Must be 18 years of age to obtain and maintain an appropriate license with Spokane Tribal Gaming Commission – the HR Manager position requires a Class C license.
  • Attend required training sessions offered by the casinos.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

ALL EMPLOYEES MUST PASS A CRIMINAL BACKGROUND INVESTIGATION AND BE ABLE TO OBTAIN A SPOKANE TRIBAL GAMING LICENSE

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS WITH MISTEQUA CASINO HOTEL ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND GUEST SERVICES

FOR INFORMATION CONTACT: CINDY HUNDLEY @

1-800-322-2788, (509) 935-6167 Ext 288 OR FAX: (509) 935- 6223                

E-MAIL: cindy@mistequa.com

Mistequa Casino Revenue Auditor – full time

POSITION: Revenue Auditor                                                      STATUS:  Full-Time

REPORTS TO: Accounting Manager                                          SALARY:  $20.00/HR

POSITION OPENS: 7/22/2025                                                    CLOSES:  8/4/2025

Mistequa Casino Hotel is in the business of serving the many guests that visit our facilities every day of the year.  We pride ourselves on providing excellent entertainment, hospitality and comfort.  To help ensure the safety and security of our customers and Team Members, we monitor and audit all our work on a regular basis.   Currently, we are looking for a Revenue Auditor to cover our Thursday through Monday shift.

This position will be under the direction of the Accounting Manager and will be responsible for working with the auditing team to ensure the safety and soundness of Mistequa.   This includes accurately recording all audits in a timely manner, thereby ensuring smooth and efficient operations in the Accounting Department.  Attention to detail and ability to work independently are must haves.

A primary duty will be to ensure all gaming activities conform to the regulations set forth by agencies such as these:

Spokane Tribal Gaming Regulations

National Indian Gaming Commission

Mistequa Internal Controls and Standard Operating Procedures

Federal and State Tax Commissions

Job Duties will include:

  • Reviewing a variety of daily reports to ensure all gaming activities conform to various agency regulations.
  • Ensure all revenue activities conform to the pertinent governing agency’s regulations, policies and procedures, including but not limited to audits of Title 31, CTRC & SARC filing.
  • Ensure that policies and procedures are followed by each department’s internal controls. This includes investigating and documenting discrepancies.
  • Provide back-up for maintenance of monthly reconciliation and year-to-date records.
  • Maintaining well-organized files including all records retained for the current and prior years, so that source documentation is easily accessible to internal and/or external auditors and gaming agents.
  • Must be able to answer all questions that might arise in the performance of the audits.
  • Regular attendance at all accounting departmental meetings.

To meet the qualifications for this position, the following skills, experience and education requirements are needed:

  • High School Diploma or GED and be 18+ years of age. (Required)
  • College or specialized training in accounting / finance. (Preferred)
  • Experience in the gaming industry, specifically with cage and cash management (Preferred).
  • Must have an outstanding capability to communicate effectively with all levels of team members, guests and outside contacts either verbally, written or electronically.
  • A record of above-average attendance.

This job requires that the employee can sit and work at a computer for long periods of time.    Mistequa Casino is open 365 days per year with hours ranging from 7:00 AM – 2:00 AM (depending on the day of the week).   The shift for this position is Thursday through Monday, during the day.

 

Benefits and Pay

Mistequa Casino Hotel offers excellent benefits.   The starting pay for this position is $20.00 per hour. Benefits include Paid Time Off (PTO), medical, vision, dental and life insurance, 401K, and many employee discounts and perks.   The position requires working in person.

Selected candidates must be able to obtain a gaming license that includes a background check and UA testing (not THC).  This requires that the employee be at least 18 years of age and have ID and social security card.

For more information or an application, please contact HR@mistequa.comCareers – Mistequa Casino Hotel or  Mistequa Casino Hotel Jobs – Spokane Tribe of Indians.

Mistequa Hotel Banquet Server – On call

MISTEQUA HOTEL JOB ANNOUNCEMENT

POSITION: Banquet Server

STATUS: On call

REPORTS TO: Banquet Captain/F&B Manager

SALARY: $16.66 / hour + tips
POSITION OPENS: 7/16/2025 CLOSES: 7/25/2025

The Mistequa Casino Hotel provides accommodation for special events, conferences, meetings and much more.   Our facilities have been designed with flexibility in mind so that groups as small as 14 people and as large as 300 people can easily be served.  As word spreads about our excellent food, beautiful state-of-the-art rooms and great hospitality we find that we are in need for an additional on-call server.   This position will assist the Banquet Team Members as follows:

  • Set up for events and ensure the room is visually appealing. This includes assisting with placement of linens, table settings, and food / beverage services.
  • Maintain proper dining experience, delivering items, fulfilling guest needs in a friendly and timely manner, removing courses, replenishing utensils, and refilling beverages.
  • Monitor and maintain cleanliness, sanitation, safety, and organization of assigned station and service areas.
  • Communicate any areas of need, problems or concerns to Banquet Captain.
  • At the end of the event, assist with the breakdown and clean up of the room(s), including proper storage of tables, chairs and mobile stations.

The perfect candidate for the position will have these qualities:

  • Must be able to provide personalized and friendly customer service.
  • Ability to communicate effectively with guests, Team Members and outside contacts.
  • Must have an open/flexible schedule that includes the ability to work on nights, weekends and holidays.
  • Ability to work in a fast-paced environment.
  • Must have physical stamina to lift moderate amounts of weight.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

The starting pay for this position is $16.66 per hour plus tips. This is a non-benefit earning position.

Selected candidates must be able to obtain a gaming license that includes a background check and UA testing (not THC).  This requires that the employee be at least 18 years of age and have ID and social security card.   This position also requires a foods handlers’ card and a class 12 or 13 liquor permit (within 30 days of hire).

 

For more information or an application, please contact HR@mistequa.comCareers – Mistequa Casino Hotel or  Mistequa Casino Hotel Jobs – Spokane Tribe of Indians