Supervises and coordinates the activities of table games dealers on assigned shift.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
• Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
• Must adhere to the Mistequa Casino Hotel Team Member Handbook.

·         Must adhere to our SMILE service standards and Core Values by providing excellent guest service.  Maintain a positive and productive attitude with guests as well as fellow team members.  Monitor team members within the Table Games department to ensure SMILE service standards and Core Values are being executed.

• Oversee the activities of the Table Games Department including dealing with procedures, complimentary expenses, and departmental efficiency.

·         Supervises table games on assigned shift.

• The floor supervisor must be proactive and identify problems, create solutions, and handle team member issues. Follow through with Department Manager or General Manager.

·         Responsible for dealer procedures, errors, and fills during assigned shift.

·         Responsible for tracking players.

·         Responsible for maintaining racks.

·         Corrects errors made by dealers on gaming tables.

·         Resolves guest complaints/disputes.

·         Approves change-making transactions.

• Must make sure that all guests playing at the table are of current age limit, must check guests ID to verify age.
• Ensures integrity of the games through proper policies and procedures.

• Ensure control/protection of company assets.
• Monitor and coach as needed regarding performance and attendance.
• Promote Casino promotions with all Guests, and prompt new guests to sign onto our players club.
• Stay up to date on current Casino promotions and events to inform guests.
• Observe gamblers for signs of cheats, scams, or irregularities in play.  Assist in maintaining floor security by notifying Management and Security of suspicious activity.
• Must be able to work shift work, holidays, weekends, and special events.

• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Directly supervises the activities of all team members in the Table Games department on assigned shift.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members, planning, directing work, coaching team members, addressing complaints and resolving problems. In the absence of the manager other duties as assigned.

GENERAL CONDITIONS

Must have ability to:

• Communicate effectively with all levels of team members and guests.
• Work effectively in a fast-paced environment.
• Move around all work areas effectively and efficiently.
• Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)

JOB QUALIFICATIONS

• Must be 18 years of age.
• Requires a minimum of 12 months dealing. Supervisory experience in a live casino gaming facility preferred.
• Excellent Guest Service skills.
• Ability to lead and motivate team members.
• Ability to work independently and use good judgment.
• Excellent communication skills, both oral and written.
• Must be able to multi-task.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member may be required to talk, hear, walk, sit, reach, climb, stoop, kneel, crouch, or crawl and have hand to finger dexterity.

The Team member is regularly required to stand for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
• Attend required training sessions offered by the Casinos.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.