Mistequa Casino Table Games Dealer/Supervisor – Full time

MISTEQUA CASINO HOTEL

 JOB ANNOUNCEMENT

POSITION:  TABLE GAMES DEALER / SUPERVISOR           STATUS:    FULL TIME

 

REPORTS TO: TABLE GAMES SUPERVISOR/MANAGER     SALARY:  $16.28/hr + Tips/Sup-$21.00/hr.

 

POSITION OPENS: 5/28/2024                                                     CLOSES:6/10/2024

 

POSITION SUMMARY

The Table Games Dealer conducts the operations of the game by selling chips to players, dealing cards and dice, and paying and taking bets while observing proper game rules. Verifies and signs fill/credit slips when money or chips are brought to or taken from the table.

Supervises and coordinates the activities of table games dealers on assigned shift.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES OF DEALER

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
  • Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
  • Must adhere to the Mistequa Casino Hotel Team Member Handbook.
  • Must adhere to our SMILE service standards and Core Values by providing excellent guest service.  Maintain a positive and productive attitude with guests as well as fellow team members.
  • Perform opening and closing duties as assigned, including but not limited to cleaning equipment and preparing the gaming area for opening.
  • Responsible for the accuracy and proficient manner in dealing a specific table game while assuring the protection and control of the game being dealt.
  • Advises Table Games Floor Supervisor or other personnel of any important or relevant facts regarding specific players and their actions. Notifies Table Games Floor Supervisor of guest transactions or needs.
  • Check that all cards are present in the deck when opening games. Check front and back for marks.
  • Must make sure that all guests playing at the table are of current age limit, must check guests ID to verify age if floor staff is busy doing other things.
  • Ensures integrity of the games through proper policies and procedures.
  • Ensure that the proper amounts of chips are issued during a buy-in from the guest and the proper payoffs are made.
  • Must be willing to learn additional games when training is available.
  • Promote Casino promotions with all Guests, and prompt new guests to sign onto our players club.
  • Stay up to date on current Casino promotions and events to inform guests.
  • Observe gamblers for signs of cheats, scams, or irregularities in play. Assist with maintaining floor security by notifying Management and Security of suspicious activity.
  • Must be able to work shift work, holidays, weekends, and special events.
  • Other duties as assigned.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES OF SUPERVISOR

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
  • Must learn and ensure policies and procedures are being followed per the departments’ Internal Controls.
  • Must adhere to the Mistequa Casino Hotel Team Member Handbook.

·         Must adhere to our SMILE service standards and Core Values by providing excellent guest service.  Maintain a positive and productive attitude with guests as well as fellow team members.  Monitor team members within the Table Games department to ensure SMILE service standards and Core Values are being executed.

  • Oversee the activities of the Table Games Department including dealing with procedures, complimentary expenses, and departmental efficiency.

·         Supervises table games on assigned shift.

  • The floor supervisor must be proactive and identify problems, create solutions, and handle team member issues. Follow through with Department Manager or General Manager.

·         Responsible for dealer procedures, errors, and fills during assigned shift.

·         Responsible for tracking players.

·         Responsible for maintaining racks.

·         Corrects errors made by dealers on gaming tables.

·         Resolves guest complaints/disputes.

·         Approves change-making transactions.

  • Must make sure that all guests playing at the table are of current age limit, must check guests ID to verify age.
  • Ensures integrity of the games through proper policies and procedures.
  • Ensure control/protection of company assets.
  • Monitor and coach as needed regarding performance and attendance.
  • Promote Casino promotions with all Guests, and prompt new guests to sign onto our players club.
  • Stay up to date on current Casino promotions and events to inform guests.
  • Observe gamblers for signs of cheats, scams, or irregularities in play.  Assist in maintaining floor security by notifying Management and Security of suspicious activity.
  • Must be able to work shift work, holidays, weekends, and special events.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

  • Directly supervises the activities of all team members in the Table Games department on assigned shift.
  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members, planning, directing work, coaching team members, addressing complaints and resolving problems. In the absence of the manager other duties as assigned.

 

GENERAL CONDITIONS

Must have ability to:

  • Communicate effectively with all levels of team members and guests.
  • Work effectively in a fast-paced environment.
  • Move around all work areas effectively and efficiently.
  • Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)

 

JOB QUALIFICATIONS

  • Must be 18 years of age.
  • Requires a minimum of 12 months dealing. Supervisory experience in a live casino gaming facility preferred.
  • Excellent Guest Service skills.
  • Ability to lead and motivate team members.
  • Ability to work independently and use good judgment.
  • Excellent communication skills, both oral and written.
  • Must be able to multi-task.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member may be required to talk, hear, walk, sit, reach, climb, stoop, kneel, crouch, or crawl and have hand to finger dexterity.

The Team member is regularly required to stand for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

While performing the duties of this job the noise level in the work environment is usually moderate to loud.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

  • Must be 18 years of age to obtain and maintain a License B with Spokane Tribal Gaming Commission.
  • Attend required training sessions offered by the Casinos.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.

 

 

 

ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT

THE MISTEQUA CASINO HOTEL RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY

ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD

APPLICATIONS ARE AVAILABLE AT THE MISTEQUA CASINO HOTEL HUMAN RESOURCES DEPARTMENT AND THE PLAYERS CLUB

 

FOR INFORMATION CONTACT: CINDY HUNDLEY  

 AT 1-800-322-2788, (509) 935-6167

FAX: (509) 935- 6223

E-MAIL: cindy@mistequa.com