LEAD CASE WORKER, IN-HOUSE
VACANCY ANN#: STOI-24-082
TITLE: LEAD CASE WORKER (IN-HOUSE)
DEPARTMENT: 477 TANF
LOCATION: WELLPINIT, WA
SUPERVISOR: 477 PROGRAM MANAGER
STATUS: REGULAR, FULL-TIME, NON-EXEMPT
RATE OF PAY: $23.11 – $34.66 / PER HOUR
OPENING DATE: SEPTEMBER 5, 2024
CLOSING DATE: SEPTEMBER 12, 2024
OPEN IN-HOUSE TO CURRENT STOI 477/TANF EMPLOYEES
INTRODUCTION:
The Lead Caseworker position is responsible for managing an assigned cash assistance caseload and supervising other case management staff including TANF and Career Development Specialists. Works with clientele individually to determine eligibility, assess abilities and strengths, identify barriers, process monthly benefits and issue support services. Ensures that case management staff offers services that comply with program policies, procedures and regulations.
MAJOR DUTIES AND RESPONSIBILITIES:
• Supervises Wellpinit Site TANF Case Managers and Career Development Specialists. Provides employee position descriptions, evaluations and personal development plans. Oversees staff schedules and adjusts as needed to ensure services to clientele are always available. Approves timesheets for assigned staff.
• Provides an equitable and consistent delivery of services for all cash assistance clients by monitoring ethical and quality standards of staff and procedures. Aids in the development of standard operations for client support services in accordance with the 477 Plan and federal guidelines.
• Reviews case worker files to ensure program compliance. Works with compliance officer to complete internal audits. Ensures files are stored safely and confidentiality is always upheld.
• Assist in reviewing TAS data and approving daily support service requests and monthly grant requests in a timely manner. Works with accounting staff to identify weekly and monthly deadlines and check request submission protocols.
• Maintain communication between staff and facilitate meetings as needed. Assists case management staff with client issues/complaints and offers solutions and guidance. Refers to upper management if additional guidance is necessary.
• Must have excellent written and verbal communication skills, produce quality correspondence (emails, letters, announcements, etc…) and be able to speak in public settings.
• Ensures that incoming applications are reviewed to identify missing documentation, evaluate household compositions and recognizes the need for additional information. Assigns/reassigns cases to case management staff.
• Manages a personal caseload that includes conducting monthly reviews, collecting forms/paperwork, determining eligibility, processing grants and support services, data entry and file maintenance.
• Cooperates and builds relationships with outside agencies to increase client access to services. Ensure that referrals to outside services are being made as needed. Works with staff to facilitate outreach activities to promote program awareness to the program service area residents.
• Works with staff to plan and organize Outreach and Client events. Participates in health and career fairs and school functions. Looks at ways to expand outreach into smaller, remote towns within the program service area.
• Promote staff development by ensuring that certifications and trainings of all staff are updated and current (mandated reporting, TAS, CPR/first aid, etc…) Offer access to experiences that enhance staff skills and performance.
• Must travel to attend national/regional conferences and training as directed.
• Must be adept at multi-tasking, problem solving and be able to handle high-stress situations.
• Knowledgeable in PL 102-477, 477 Master Plan and TANF Policies.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers always.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Able to make sound, informed decisions.
MINIMUM REQUIREMENTS:
• Bachelor’s degree or at least five (5) years of TANF case management experience in the Social Services field (experience accepted in lieu of degree).
• At least four (4) years of direct supervisory experience in a professional setting.
• Valid Washington State Driver’s License, good driving record and be tribally insurable.
• At least four (4) years’ experience working with the Native American population and understands cultural needs.
*Indian Preference grants preference to any enrolled member of a federally recognized tribe.
*Safety Sensitive Background – Requires a higher standard of performance and
behavior.
*FBI Background – Positions involving regular contact with, or control over, Indian Children in accordance with the Federal Indian Child Protection and Family Violence Prevention Act, Public Law 101-630
APPLY ON-LINE: https://spokanetribe.bamboohr.com/careers/354?source=aWQ9MTg%3D
Contact: Sabrina McCoy or Tashina Brown
P.O. Box 206 Wellpinit, WA 99040
509-458-6583 or 458-6527
E-mail: hrfrontdesk@spokanetribe.com
Applications must be received in the Human Resource Department no later than 4:30 p.m. on the closing date.
The Spokane Tribe reserves the right to hire according to its Indian Preference Policy
All Applicants are subject to a Pre-Employment Drug Test
All Positions with the Spokane tribe of Indians are subject to a 90-day orientation period
