Vacancy Ann. # STOI-18-045
Department 477/TANF
Rate of Pay $18.00 - $21.00 PER HOUR, DOQ,DOE
Opening Date JANUARY 31, 2018
Closing Date APRIL 9, 2018 **EXTENDED**


477/TANF Program Case Workers are responsible for managing assigned financial service caseloads of TANF clients from intake, monthly eligibility determination and continued support until client reaches self-sufficiency.  Assesses clients’ abilities and strengths, identifies barriers and assigns appropriate activities.  Case Worker will process monthly cash grants, recommend and track supportive services, assess and aid the client in overcoming barriers to success.  The 477/TANF Case Worker is responsible for ongoing effective and efficient case management that meets program/tribal/government policy and regulations.


  • Conducts intensive interviews to determine eligibility for 477/TANF benefits.  Analyzes written and oral information; obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients' specific circumstances; explains program requirements and services available; refers clients to both mandatory and optional services and to other agencies as required; works within time frames and deadlines which are dictated by program requirements; authorizes and issues support service assistance based on eligibility;
  • Meets one-on-one with clients to assess barriers, employability, education and training needs of clients. Develop and monitor Individual Success Plans to address these needs and provide guidance with obtaining subsidized & unsubsidized employment.
  • Detects discrepancies and clarifies data through telephone inquiries, correspondence, and interviews; recognizes and recalculates incorrect grant payments, and establishes overpayments; reviews case notes, conducts home visits as needed and verifies eligibility factors.  Discovers and reports errors made by agency or clients;
  • Duties will include maintaining an ongoing financial caseload utilizing the computer database to track cash grants and supportive services;
  • Maintain client files in a uniform manner according to eligibility, audit and documentation requirements to meet program compliance.  May include employment-related documentation such as resume, reports and job applications for future client use;
  • Communicates and makes referrals to DSHS for food stamps, medical & child care;
  • Reads, understands and follows the state, federal, and tribal policy and procedural manuals;
  • Conducts home visits and other travel for meetings, training, and business as needed.
  • Refers clients to in-house wellness interviews and outsourced assessments as determined to improve case management guidance;
  • Provide post-employment services to ensure client success and job retention;
  • Identifies employment & educational accomplishments for incentive purposes;
  • Operate office equipment such as computer, word processor, calculator, copy machine, fax machine, multi-line telephones;
  • Serves as a mandated reporter and is required to report to local authorities any signs of abuse/neglect suspected in a client household;
  • Must complete no less than 10 hours of work-related training annually (does not include training provided by TANF).  Training may be offered locally or may require travel.  Training must be approved by the supervisor and determined to be beneficial to improve client services.  Some training and skill-building courses may result in workshop facilitation.
  • Must be able to meet deadlines.
  • Must abide by the guidelines and expectations covered in the Code of Ethics for Helping Professionals handbook.
  • Performs other related work as required.


  • Public Assistance laws, rules, regulations, service programs, and employment and training programs;
  • Knowledge of general office procedures and practices;
  • Knowledge of interviewing techniques, letter and report writing;
  • Knowledge of other community programs providing financial and health services;
  • Knowledge of culture and traditions of Native American Indians.
  • Ability to work independently, use good judgement in evaluating and making decisions;
  • Ability to evaluate and recommend changes in eligibility assistance plan;
  • Ability to work cooperatively with members of the public and with co-workers;
  • Ability to practice tact, courtesy and discretion;
  • Ability to convey interests and concern to callers requesting information or assistance with problems related to the various programs.
  • Ability to perform basic computer applications and internet operations and utilize different computer software and networking;
  • Submitting reports and written communication in a timely fashion;
  • Skilled in establishing a positive channel of communication among co-workers, tribal staff, public and private involved in serving the customers;
  • Process applications to meet timeframes.
  • Knowledge of human resource practices, policies and resources;
  • Ability to perform basic math calculations;
  • Ability to use good judgement in evaluating and making decisions that are fair, reasonable and unbiased;
  • Skill in dealing with people of varying backgrounds and ethnicities;


  • AA Degree (2 yr) in Social Services or a related field.
  • Two (2) years of Social Service experience in a job-related area or a combination of education and training in a job-related area which demonstrates the capabilities to perform the duties.
  • Experience and demonstrated ability to perform required job functions may be considered in lieu of education requirement;
  • Valid Washington State Driver’s License, good driving record and must be tribally insurable.
  • Have previous experience working with Native American clientele and understand the cultural needs.
  • Experience with customer service, communications, sales or other related activity that demonstrates ability to promote employment & training to employers;
  • Pass a Federal background check
  • Must be able to comply with all guidelines as stated in the Code of Ethics for Helping Professionals.


  • Application must be complete.  Complete applications are those which include copies of required documentation such as tribal identification, valid driver’s license and college verification (if degree obtained).  Incomplete or illegible applications will not be accepted.


Applications are available in the Human Resources Department
P.O. Box 206 Wellpinit, WA 99040

Or, Applications can be downloaded from our website:

Contact: Sabrina McCoy or Geraldine Abrahamson

Ph. #: (509) 458-6583 or (509) 458-6527, Fax # (509) 458-6556

E-mail:  or

All applications must be submitted to the Human Resources Department

No later than 4:30 p.m. on the closing date

The Spokane Tribe reserves the right to hire according to its

 Indian Preference Policy

All applicants are subject to a pre-employment drug test

All applicants are subject to a 90-day orientation period