Casino: Chewelah Casino Host
|Vacancy Ann. #||10320182|
|Title||Casino: Chewelah Casino Host|
|Rate of Pay||$14.52/hr|
The Casino Host is responsible for acquiring, retaining, and growing casino guest play through personal and professional contact. The Casino Host ensures that the quality of service provided to all guests is in accordance to established marketing strategy, guest service standards, and casino’s core values. The Casino Host is responsible to execute various promotions and casino events. Work requires superior communication and judgement skills, as position’s primary responsibility is to interact with guests. Casino Host will use casino’s player tracking system for guest development program.
(These functions are intended as a general illustration of the work in this class and are not all inclusive for specific positions.)
Work with all regulatory agencies, i.e., Gaming Commission, State, and Federal in a professional and positive manner;
Ensure policies and procedures are being followed per the departments’ Internal Controls;
Must adhere to the Chewelah Casino Team Member Handbook;
Must adhere to our SMILE service standards by providing excellent guest service;
As directed by the Marketing Manager, coordinates player development program using Casino Marketplace, identifies high-end slots and table guests and new players club members;
Greets guests, promotes Sun Club loyalty program and recruits guest to sign up for Sun Club;
Coordinates with the Marketing Manager and casino management to develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests;
Assists guests with questions and special requests to ensure their maximum convenience and comfort;
Effectively communicates information about promotions to the team members and guests;
Available to work very flexible hours, based on business needs, including nights, holidays, and weekends;
Assists the marketing team with coordination, setup and execution of special events;
Participates in telemarketing efforts to invite guests to special events, individual visits and/or obtain feedback on guest satisfaction;
Communicate effectively with all levels of team members and guests.
Work effectively in a fast-paced environment.
Move around all work areas effectively and efficiently.
Able to work periodically under conditions of extreme urgency (creating higher levels of job stress) while maintaining a positive and professional demeanor.
Other duties as assigned.
A minimum of 4 years of experience in the field of casino marketing/guest services is preferred;
High School diploma or GED required;
Excellent Guest Service skills;
Ability to meet timelines;
Ability to work independently and use good judgment;
MS Office Suite – advanced;
Outlook – intermediate;
Casino Marketplace experience;
Excellent communication skills, both verbal and written to communicate effectively with co-workers, guests, and management;
Must be able to multi-task and work in fast paced environment;
Must be familiar with and able to operate computers, printers and comfortable with public speaking using a microphone;
Must be able to resolve guest complaints in a timely and professional manner.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to talk, hear, walk, sit, reach, climb, stoop, kneel, crouch, or crawl and have hand to finger dexterity.
The Employee must frequently lift and/or move up to ten pounds.
The Employee is regularly required to sit for long periods of time.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job the noise level in the work environment is usually moderate to loud. You may be subject to secondhand smoke when in the casino environment.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:
Obtain and maintain a License C with Spokane Tribal Gaming Commission.
Attend required training sessions offered by the Casinos.
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
Consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or the appropriate levels of Management.
ALL EMPLOYEES ARE REQUIRED TO SUBMIT TO A PRE-EMPLOYMENT DRUG TEST, AND AT RANDOM FOLLOWING EMPLOYMENT
THE CHEWELAH CASINO RESERVES THE RIGHT TO HIRE ACCORDING TO ITS INDIAN PREFERENCE POLICY
ALL POSITIONS ARE SUBJECT TO A 90 DAY ORIENTATION PERIOD
APPLICATIONS ARE AVAILABLE AT THE CHEWELAH CASINO HUMAN RESOURCES DEPARTMENT AND GUEST SERVICES
FOR INFORMATION CONTACT: HR Dept
AT 1-800-322-2788, (509) 935-6167 OR (509) 258-8973
FAX: (509) 935- 6223